Overview
Plime Pulse delivers custom web design services. Due to the nature of digital services and the significant time invested in each project, our refund policy is as follows.
Before work begins
If you cancel your order before we have commenced work on your project, you are entitled to a full refund of any payment made.
After work has commenced
Once design work has started (after brief submission and project kickoff), refunds are not available. This is because significant time and resources are invested from the outset.
Subscription payments
- Monthly subscription payments are non-refundable once made.
- You may cancel your subscription with 30 days notice after the initial 12-month commitment.
- No partial-month refunds are provided.
Add-on services
Once-off add-on setup fees (Booking Integration, Payment Gateway, etc.) are non-refundable once setup work has commenced.
Exceptional circumstances
We understand that exceptional circumstances arise. If you believe your situation warrants consideration, please contact us at [email protected] and we will review your case.
Your rights under the Consumer Protection Act (CPA)
Nothing in this policy limits your rights under the South African Consumer Protection Act, 68 of 2008. If you believe your CPA rights have been violated, please contact us directly in the first instance.
Contact
For refund-related queries: [email protected]
Language
This Refund Policy is provided in English, French, and Dutch for the convenience of our visitors. In the event of any conflict or inconsistency between the versions, the English version shall prevail.