1. Introduction
Plime Pulse ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African privacy laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
2. Information we collect
We may collect the following categories of personal information:
- Contact information: Name, email address, phone number, WhatsApp number, business name.
- Usage data: IP address, browser type, pages visited, time spent on pages (via Google Analytics).
- Form submissions: Information you provide through our contact, enquiry, or audit request forms.
- WhatsApp communications: Messages you send us via WhatsApp.
3. How we use your information
We use collected information to:
- Respond to your enquiries and provide our services
- Process orders and manage client relationships
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information to third parties.
4. How we share your information
We may share your information with:
- Service providers: Hosting (Cloudflare), email services, and — only if you accept analytics cookies — Google Analytics. Each only as necessary to deliver our services.
- Legal requirements: Where required by South African law or court order.
5. Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client project data is retained for 3 years after the end of the subscription. You may request deletion at any time.
6. Your POPIA rights
Under POPIA, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at [email protected].
7. Cookies
We ask before setting any analytics cookie. Google Analytics loads only if you choose Accept on the cookie notice — if you decline, or simply ignore it, no analytics script is loaded, no analytics cookie is set and no data is sent. Analytics cookies are non-essential and this site works identically without them. Your choice is stored on your own device, and you can change it by clearing this site’s data in your browser.
8. Security
We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, secure hosting on Cloudflare Pages, and access controls.
9. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact us
For privacy-related queries, contact us at:
Email: [email protected]
WhatsApp: +27 73 166 1101
12. Language
This Privacy Policy is provided in English, French, and Dutch for the convenience of our visitors. In the event of any conflict or inconsistency between the versions, the English version shall prevail.